Dear Sue and the team at VZ,
It was with great sadness we heard of the owners circumstance change which means you will no longer be managing the rental we are in.
Having rented for the better part of 20 years, I cannot explain the difference for a tenant that you and your agency provides. Your communication and timeliness is honestly something I have never once experienced before. I looked forward to our regular visits, and if you noted any issues with the property at all you were quick to ensure these were rectified immediately or let me know if you needed us to attend something we had not noticed.
Luckily – we didn’t have too many issues in this house at all, but the one time we had a serious power issue I called you directly – and you had an electrician at my house within 30 minutes. Unbelievable. In past experiences with other real estates, this situation could sometimes turns into a week long back and forth email conversation, but you guys just get things done. It is absolutely impressive, and in todays society where customer service feels like its fading, a person can feel the difference straight away between you guys and all the others.
You noticed things in the house that we hadn’t, and made sure that any problem was attended to when it was first identified, and before things could become worse (and probably – more costly!). We never had to chase you up on anything.
I have, and will continue to tell anyone needing anything real estate wise, to go and see you and your team, and as soon as I’m lucky enough to have a rental property, you will be the one I call.
Please take care, and thank you once again for such a fantastic experience renting through you for the last 5 years.
All the best!